We have used AAPT's Business Broadband ADSL2 (20GB) for 10 months now and everything was fine until we went over our limit. Then, without any warning at all, we got hit with a massive charge of $110 per extra gigabyte. For anyone who is not aware, AAPT's 20GB Business Broadband package is $121 per month. So you'd assume the charge is somewhere in the region of $6 per GB yet their extra use charge is an outrageous $110 per GB.
So I call up and politely ask what they can do about it. The answer "it's a reasonable charge". Then I ask about the possibility of cancelling "you're tied in". The customer service was incredible, I thought I was talking to someone making a spoof. So we gave up on the phone and tried emailing. All we got was a massive run around, forms sent to us over and over again for us to fill out but no real response to the central question: "How can you possibly justify $110 per GB? And are we important enough to you for you to want to go out of your way to keep us?"
After several weeks of this we finally got a simple reply " Unfortunately we cannot reduce the amount charged for the excess usage, hence charges stand.".
Needless to say we will be cancelling our AAPT contract and moving to one of the MANY cheaper options. I would advise anyone considering AAPT's business broadband package to be very, very sure they know what they're getting into before signing up. Read reviews - aside from the one above I haven't seen a single positive one.
AAPT Broadband Reviews
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A really good solid service. I've read a lot of other reviews slating AAPT, but I have nerver had any problems. Good pricing, constant fast connection and helpful cutomer serivce = all good in my book!
